Privacy Policy

01Who we are

Zenorbix Labz is a digital marketing agency based in Ahmedabad, Gujarat, India. This policy explains how we handle personal information on zenorbixlabz.com (the website).

If you have a question about this policy, write to us at info@zenorbixlabz.com.

02What we collect

We collect only what we need to respond to you and run the website.

• Details you give us in a form: your name, business name, phone or WhatsApp number, email address, the service or package you are interested in, your budget range and anything you write in the message box.
• Details you send us by email, phone or WhatsApp when you contact us.
• Technical details sent with a form: your IP address, browser type and the page you were on. We use these to stop spam and abuse and to understand where an enquiry came from.
• Basic server logs kept by our web hosting provider, which record visits to the website.

03How we use it

We do not sell your personal information, and we do not use it to send you unrelated marketing.

• To reply to your enquiry, talk through your business and prepare a recommendation or quote.
• To deliver services if you become a client, and to send you the reports, invoices and updates that go with them.
• To keep the website secure and to prevent spam, fraud and misuse.
• To meet legal, tax and accounting obligations.

04Cookies and similar technologies

The website stores a few small items in your browser. They remember your light or dark theme choice and whether you have already seen the intro animation and the chat hint. They stay on your device and are not used to track you across other sites.

We do not currently use advertising or analytics cookies on this website. If that changes, we will update this page first.

Some content comes from other companies. The map on our Contact page is provided by Google and may set its own cookies under Google's policies. Links to WhatsApp, Instagram, Facebook and LinkedIn take you to those services, which have their own privacy practices.

05Who we share it with

We share personal information only where it is needed:

• With service providers who help us run the website and our communications, such as our web hosting and email providers.
• With advertising and analytics platforms such as Meta or Google, but only once you are a client, only as needed to run your campaigns, and with your authorisation.
• With authorities or advisers when the law requires it or when we need to protect our rights.

06How long we keep it

We keep enquiry details for as long as we need them to respond to you, provide services and meet legal and accounting requirements. When we no longer need them, we delete them or remove anything that identifies you.

07Keeping it safe

We take reasonable steps to protect the information we hold, including restricting who can see it. No website or message is completely secure, so please do not send passwords or payment card details through the enquiry form.

08Your choices and rights

Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you can ask us to:

• tell you what personal information we hold about you,
• correct information that is wrong or out of date,
• delete your information, and
• stop using it, by withdrawing a consent you gave us.

09Making a request or a complaint

Email info@zenorbixlabz.com with the subject "Privacy request" and tell us what you would like us to do. We may need to confirm who you are first. If you are not happy with our response, tell us and we will try to put it right.

10Children

The website is meant for business owners and is not directed at children under 18. We do not knowingly collect information from them. If you think a child has sent us their details, let us know and we will delete them.

11Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. If we make a significant change, we will say so on this page.